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GRACIE BARRA TWICKENHAM PRIVACY POLICY

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Gracie Barra Twickenham knows that you care how information about you is used and shared, and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. As used throughout this policy, the term “Gracie Barra Twickenham” refers to the Gracie Barra Franchise Group and its affiliates worldwide. By visiting Gracie Barra Twickenham, you are accepting and consenting to the practices described in this Privacy Policy.

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1) Controllers of Personal Information

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Any personal information provided to or gathered by Gracie Barra Twickenham is controlled by Gracie Barra Twickenham, whose registered office is at 94 London Rd, Twickenham Station, TW1 1BD, Twickenham, London, UK. We use third parties membership platforms Direct Debit Controller, that hold data related to payments and classes, which can be provided to you on request.

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2) What Personal Information about Academy users does Gracie Barra Twickenham Gather?

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The information we gather from our Academy users helps us to continually improve your experience at Gracie Barra Twickenham. This personal information may include your name and contact information; date of birth; preferred communication methods; address; bank details and/or credit card details. We also create information that becomes part of the personal information we hold about you, such as your membership number and your usage of the Academy. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 18.

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We also collect the following information:

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  • Sensitive information

  • The term "sensitive information" in this context refers to information related to your health. Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. We will use the health information provided by you exclusively to serve you better and meet your particular needs. By providing this sensitive information to us, you are consenting to our using it in the manner set out in this Policy.

  • Personal Information from Children

  • We do not knowingly collect personal information from individuals under 18 years of age without the permission of their parents or guardian. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

  • Photographs for Attendance Card

  • In the interests of security and the prevention of crime, we may take a digital and print photograph of each member to whom an attendance card is issued. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this Policy.

  • Contacting us via the Website or otherwise

  • When you use the www.gbtwickenham.co.uk website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, email and mobile phone number as well as traffic data, location data, weblogs and other communication data, whether this is required for our billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.

  • CCTV

  • We use CCTV in our Academy for health and security reasons. If you have any queries concerning the use of CCTV operating in and around our Academy please contact us.

  • Surveys

  • We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

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3) What do we do with personal information collected from you?

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We use personal information to provide the services you request from Gracie Barra Twickenham such as to facilitate: staff administration, administration of your membership at the Academy, facilitating bookings of classes and appointments with our own or third-party service providers and other transactions. We may also use the information to advertise products and services, process payments and maintain accounts and records, prevent crime and aid in the prosecution of offenders, and administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

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We also use your details to send you newsletters and promotions, and to conduct online surveys or surveys by telephone; prize draws; competitions and other promotions via email, telephone or post. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Gracie Barra Twickenham, we use the personal information you supply to process your job application.

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Other than as set out in this Privacy Policy we will not share your personal information with third parties for marketing or any other purposes without your consent unless we are required to do so by law. We operate an automatic opt-in policy which means that when you request information from us on one of our academies or make an enquiry we add you to our database.

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4) What about Cookies?

 

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

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The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Gracie Barra Twickenham’s essential features, we recommend that you leave them turned on.

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If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

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Please note that our advertisers may also use cookies, over which we have no control.

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  • To estimate our audience size and usage pattern.

  • To store information about your preference and allow us to customise Our Site according to your interests.

  • To speed up your searches.

  • To recognise you when you return to Our Site.

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5) Does Gracie Barra Twickenham share the information it receives?

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Information about our Academy users is an important part of our business - and we do not sell it to others. Gracie Barra Twickenham shares member information only as described below and with the subsidiaries which Gracie Barra Twickenham controls and which are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

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Third-party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include collecting our Direct Debits and Credit Card Payments (MindBody / Paysafe / Ashbourne), sending postal mail and e-mail, removing repetitive information from member lists, analysing data, and providing marketing assistance. Third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information by this Privacy Policy and as permitted by the UK's Data Protection Act 1998 (as amended).

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Business Transfers: as we continue developing our business, we might sell or buy health academies or subsidiaries or business units. In such transactions, member information generally is one of the transferred business assets - but it remains subject to the promises made in any pre-existing Privacy Policy (unless the member consents otherwise). Also, in the unlikely event that Gracie Barra Twickenham or substantially all of its assets are acquired, personal information will be one of the transferred assets.

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Protection of Gracie Barra Twickenham and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our membership or other agreements; or protect the rights, property or safety of Gracie Barra Twickenham, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

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With your consent, other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

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Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred following this Privacy Policy and as permitted by the applicable laws on data protection.

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6) How secure is information about me?

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We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

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7) What about links to other websites?

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Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites may use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt out of their information collection.

 

8) What choices do I have?

 

As discussed above, you can always choose not to provide information. If you do not want to receive e-mail or other mail from us, you can opt out of your terms and conditions or let us know in writing if you don’t want us to receive these offers. However, please note, if you do not want to receive legal notices from us, such as this Privacy Policy, those notices will still govern your use of Gracie Barra Twickenham and it is your responsibility to review them for changes.

 

9) Are Children allowed to use Gracie Barra Twickenham?

 

If you are under 18, you may use Gracie Barra Twickenham only with the involvement of a parent or guardian.

 

10) What rights do I have regarding my Personal Information?

 

You have the right to ask us not to process your personal information for marketing purposes by sending an email to info@gbtwickenham.co.uk. The Data Protection Act 1998 (as amended) gives you the right to access personal information held about you. Your right to access can be exercised by the Act. Any access request will be free.

 

11) Notices and Revisions

 

If you have any concerns about privacy at Gracie Barra Twickenham, please email us a thorough description and we will try to resolve the issue for you.

 

Our business changes constantly and our Privacy Policy and the website terms and conditions will change also. We may email periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of member information collected in the past without the consent of affected members.

 

12) Contact

 

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to the management team at 96 London Rd, Twickenham Station, TW1 1BD, Twickenham, London, UK.

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13) Google

 

Cookies are also used for personalised advertising. For more information check Google's Privacy & Terms.

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